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Covid-19 Update

In light of the current global Covid-19 pandemic and its short and long-term impacts on international travel, we would like to re-assure our booked & prospective guests that we have a robust, clear and informed action plan for our business.

Please see below a summary of current travel restrictions and amended booking conditions for our Mongolia tours. This page will be updated on a regular basis.

Latest Update – 23rd March

Current Travel Restrictions

 

Mongolia’s borders are closed until the end of March. There are no confirmed restrictions on movement to/from any destination, or within Mongolia, beyond this date. As a result of this, by default, most foreign governments have issued travel advisory notices warning people not to travel to Mongolia, due to implementation of the border closures. The timing/extent of this advice is directly linked to the timing of the border closure.

If you require more detailed information regarding the travel restrictions, please contact olly@goyotravel.com, and you can also refer to the following official sources and newswires:

UK Foreign Office – Mongolia Travel Advice
Embassy in Mongolia – Mongolia Travel Advice
Mongolia News Feed
Mongolia’s strong response to Covid-19

 

Booked Guests


1. Trips in March & April
– For all guests who had booked trips with departure dates in March and April, we have already been in contact with all of you regarding cancellation and postponement. We are not running any trips during this period.

2. Trips in May & June – For any bookings in May and June, we have already relaxed our booking conditions for those who want to cancel, even though there are no official or confirmed travel restrictions in place currently that would prevent us from running those trips. Instead of retaining any deposit payments as per our booking conditions, we are offering guests the opportunity to defer all of their monies to a future trip, date to be determined. No fees or charges are being applied. This is a fair solution for all parties as we reach a middle ground where neither guests nor we and our service partners lose out completely, and guarantees that at some point in the future we’ll be able to share the magic of Mongolia with you all. This currently would apply to anyone booked to travel to Mongolia in May or June, whatever their reason is for not travelling.

3. Trips in July and Beyond – For any trips from 1st July onwards, our standard booking terms and conditions apply for the time being, unless otherwise agreed in writing – we review each booking on a case-by-case basis. If the situation continues to be challenging for us and our guests beyond this date and affects their ability to get to Mongolia and our ability to run trips, we will endeavour to apply the same conditions as in Note 2, but this will only be decided if/when the situation with the virus becomes clearer as we move forward.

Our Commitment to You –  It is our intention to provide all our guests with your most memorable holiday ever – for all the right reasons! Your safety and enjoyment is paramount to us, as is the working environment of all our local staff. Each booking is reviewed on its own merit, including timing and circumstance, when discussing possible cancellation, postponement and any financial penalties that may or may not apply. It is an extremely complicated and fluid situation that we all find ourselves in. One thing is for certain – our commitment to our guests goes above and beyond any legal obligation or standard terms and conditions – we will endeavour to be as flexible as can reasonably be expected during these testing times.

 

Planning A Mongolia Trip?

 

Some day soon these travel restrictions will be lifted and the mist of uncertainty will lift, and you’ll all have a black hole in your diary. Some of you may already be twiddling your thumbs at work or at home in self-isolation – what better use of your time than to look forward to your next Mongolian adventure? Looking ahead to 2021, we are implementing a price freeze across all our group tours, plus an added 10% discount.