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Covid-19 Update

In light of the current global Covid-19 pandemic and its short and long-term impacts on international travel, we would like to re-assure our booked & prospective guests that we have a robust, clear and informed action plan for our business.

Please see below a summary of current travel restrictions and amended booking conditions for our Mongolia tours. This page will be updated on a regular basis.

Latest Update – 14th September 2020

Current Travel Restrictions

 

Mongolia’s borders are closed until at least the 31st October 2020. There are no confirmed restrictions on movement to/from any destination, or within Mongolia, beyond this date. As a result of this, by default, most foreign governments have issued travel advisory notices warning people not to travel to Mongolia, due to implementation of the border closures. The timing/extent of this advice is directly linked to the timing of the border closure. However, it is likely that travel to Mongolia from many countries will be restricted, or with movement-limiting controls in place, for months to come.

If you require more detailed information regarding the travel restrictions, please contact olly@goyotravel.com, and you can also refer to the following official sources and newswires:

UK Foreign Office – Mongolia Travel Advice
Embassy in Mongolia – Mongolia Travel Advice
Mongolia News Feed
Mongolia’s strong response to Covid-19

 

Booked Guests


1. Trips in 2020
– For all guests who had booked trips in 2020, we have already been in contact with all of you regarding cancellation and postponement.

2. Trips in 2021 – For any trips in 2021, any new bookings can be secured with a reduced deposit of 15%, fully refundable until 31 December 2020. Thereafter our standard booking terms and conditions apply, unless otherwise agreed in writing – we review each booking on a case-by-case basis. If the situation continues to be challenging for us and our guests beyond this date and affects their ability to get to Mongolia and our ability to run trips, we will endeavour to work with our booked guests to find an agreeable solution for postponing trips if necessary.

Our Commitment to You –  It is our intention to provide all our guests with your most memorable holiday ever – for all the right reasons! Your safety and enjoyment is paramount to us, as is the working environment of all our local staff. Each booking is reviewed on its own merit, including timing and circumstance, when discussing possible cancellation, postponement and any financial penalties that may or may not apply. It is an extremely complicated and fluid situation that we all find ourselves in. One thing is for certain – our commitment to our guests goes above and beyond any legal obligation or standard terms and conditions – we will endeavour to be as flexible as can reasonably be expected during these testing times.

 

Planning A Mongolia Trip?

 

Some day soon these travel restrictions will be lifted and the mist of uncertainty will lift, and you’ll all have a black hole in your diary. Some of you may already be twiddling your thumbs at work or at home in self-isolation – what better use of your time than to look forward to your next Mongolian adventure? Looking ahead to 2021 and 2022, we are implementing a price freeze across all our group tours, plus an added 10% discount. Deposits are reduced from 25% to 15%, and are fully refundable up to 31 December 2020. This applies to new bookings only – not previously booked trips from 2020 that have been postponed. Other flexible terms have already been applied separately to those bookings.